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Customer Care

At WAVS, we’re a small team of dedicated individuals. Your questions and concerns are most important to us. If you need to get a hold of us about anything related to our product, shoot us an email at and we’ll respond within 48 hours. We’ve got your back. 

Privacy & Safety

Scanning App:

Scan Data and Face Data are used to collect the measurements of a customer's ears. The scans are not saved or shared with third parties. Scan Data and Face Data are stored locally on your device within the App’s container.  Subsequent dissemination or sharing of Scan Data or Face Data from the App or the cloud platform is exclusively in your control.


Each customer consents to having their ear scanned when they purchase our product. The data collected is not shared with any third party and is not stored on any server. We will not use Face Data for any reason other than providing the custom-fit earphones to you, improving our products and services, and for any other reason you provide clear and conspicuous consent for (such as providing Face Data to a medical professional or other service provider at your request). We will not use Face Data for authentication or for advertising, marketing, or similar targeting purposes, or to build a user profile about you. Further, we will not transfer, share, sell, or otherwise provide Face Data to advertising platforms, analytics providers, data brokers, or information resellers. 



At WAVS we respect your privacy and take the protection of that privacy very seriously.


When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. 


We use the information that we collect to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


Additionally, we use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Personal Liability

By ordering our products, the purchaser waves their rights to file against any personal liability, claim, suit, action, loss or damage that may result from the purchaser’s participation in the use of WAVS Custom Earbuds and related products.

Payment Methods

- Credit / Debit Cards

- Offline Payments

Payment Methods
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